Technical support

We are always ready to help you, whether you have questions about the daily operation of your RoRo StretchPack® machine, or if you have a production stop. Depending on the current case we will help you the best way either by phone, email, online communication with your machine or visit you onsite.

You can contact the customer support office either by email or phone:

Instructional videos

Below you will find links to our instructional videos on how to do some of the most common service and maintenance tasks. Please contact the customer support office for further questions.

Onsite training

In connection with the mechanical installation and commissioning of the new RoRo StretchPack® machine, Tentoma facilitates the necessary onsite training of the staff. The training is at three levels targeting three types of employees:

  • Operators - Employees working on the packaging line
  • Super users - It is preferred to have at least one ”super user” available per team/shift
  • Maintenance staff - Employees in the maintenance department

Initially, the training begins with a short theoretical introduction to the machine. Still, most of the training is hands-on, where the different operations are shown on the machine.

Operators Super users Maintenance staff
Review of RoRo StretchPack® machine Yes Yes Yes
Review of safety Yes Yes Yes
Basic introduction to HMI Yes Yes Yes
Basic introduction to product recipes Yes Yes Yes
Basic introduction to film recipes Yes Yes Yes
Training in operation Yes Yes Yes
Training in changing knife Yes Yes Yes
Training in changing film / film roll / film size Yes Yes Yes
Advanced training in HMI (errors, log, backup etc.) No Yes Yes
Training in minor adjustments of product recipes No Yes Yes
Training in minor adjustments of film recipes No Yes Yes
Review of the included documentation No No Yes
Review of all machine parts / ordering spare parts No No Yes
Training in changing sealing bar / renovate sealing bar No No Yes
Training in general maintenance No No Yes

The full training will take a full working day (7-8 hours). During the training, the machine should be available for training, meaning that full production is not possible at the same time.

All documentation is available electronically on a USB key.