We are always ready to help you, whether you have questions about the daily operation of your RoRo StretchPack® machine, or if you have a production stop. Depending on the current case we will help you the best way either by phone, email, online communication with your machine or visit you onsite.
You can contact the customer support office either by email or phone:
Instruction videos
Below you will find links to our instructional videos on how to do some of the most common service and maintenance tasks. Please contact the customer support office for further questions.
| List of instruction videos | Time |
| How to change knife | 03:43 |
| How to renovate a sealing bar completely | 08:38 |
| How to change film opening units on a FU with adjustable height – two separate film opening units | 04:04 |
| How to change film opening unit on a FU with adjustable height – one single film opening unit | 04:13 |
| How to replace a broken spring in the film opening device | 02:33 |
| How to change belt on lower sealing bar on BU/FU | 03:55 |
| How to change belt on upper sealing bar on BU | 03:33 |
| How to install a new film roll – same film size / active film stand | 04:30 |
Onsite training
In connection with the mechanical installation and commissioning of the new RoRo StretchPack® machine, Tentoma facilitates the necessary onsite training of the staff. The training is at three levels targeting three types of employees:
- Operators – Employees working on the packaging line
- Super users – It is preferred to have at least one ”super user” available per team/shift
- Maintenance staff – Employees in the maintenance department
Initially, the training begins with a short theoretical introduction to the machine. Still, most of the training is hands-on, where the different operations are shown on the machine.
| Operators | Super users | Maintenance staff | |
| Review of RoRo StretchPack® machine |  | | |
| Review of safety | | | |
| Basic introduction to HMI | | | |
| Basic introduction to product recipes | | | |
| Basic introduction to film recipes | | | |
| Training in operation | | | |
| Training in changing knife | | | |
| Training in changing film / film roll / film size | | | |
| Advanced training in HMI (errors, log, backup etc.) | – | | |
| Training in minor adjustments of product recipes | – | | |
| Training in minor adjustments of film recipes | – | | |
| Review of the included documentation | – | – | |
| Review of all machine parts / ordering spare parts | – | – | |
| Training in changing sealing bar / renovate sealing bar | – | – | |
| Training in general maintenance | – | – | |
The full training will take a full working day (7-8 hours). During the training, the machine should be available for training, meaning that full production is not possible at the same time.
All documentation is available electronically on a USB key.